Continuing Education

Information & Policies

Frequently Asked Questions

Find answers to the most common questions about our continuing education program below.
Still have questions? We’re here to help—just email us at CE@myidealprogress.com.

General Q&A

  • To report a grievance related to our continuing education program, please fill out this form.

    Once submitted, your grievance will be reviewed confidentially, and appropriate actions will be taken based on the nature of the complaint. If your grievance involves a speaker, course content, or presentation style, your comments will be shared confidentially with the relevant parties to seek resolution.

  • You can find all of our program policies by scrolling to the next section on this page. This includes details on accommodations, cancellations, refunds, attendance, completion requirements, and more

Live Webinars Q&A

  • If you don’t see the webinar, first check your email inbox for the Zoom meeting link. After you complete your purchase or registration, Zoom sends a confirmation email containing your unique join link for the webinar. This email may arrive shortly after registration or purchase, so be sure to check your spam or promotions folder if you don’t see it in your main inbox.

    If you still can’t find the link:

    • Search your email for keywords like “Zoom webinar,” “confirmation,” or the webinar title.

    • If you registered through a platform like ThriveCart, check the confirmation page or email for instructions.

    Without this link, you cannot join the webinar because Zoom requires registrants to use their personalized join link to ensure security and proper attendance tracking.

    If you cannot find the email or link, contact us here immediately to resend your invitation or assist you in accessing the session.

  • After attending the live CE webinar via Zoom or Microsoft, you will receive a link to a post-webinar survey powered by Certify’em. This survey is typically sent automatically at the end of the Zoom webinar or provided in the Zoom chat or follow-up email. You must complete this survey to qualify for your certificate of completion.

    Here is how to find and complete the survey to receive your certificate:

    • During or immediately after the webinar ends, look for a prompt or message in the webinar chat containing the survey link.

    • Alternatively, check your email inbox shortly after the webinar for a message with the survey link.

    • The survey is hosted via Certify’em, where you will be asked to provide your information and complete any required questions.

    • Upon successful completion of the survey (including any required passing score if applicable), Certify’em will automatically generate and email your personalized certificate of completion as a PDF to the email address you provided.

    If you do not receive the survey link during the webinar or in your email, please contact us here to ensure you can complete the survey and receive your certificate.

  • If you need to cancel your registration for a live CE webinar, please notify us at least 24 hours before the event to receive a full refund, minus any credit card processing fees. Cancellations made less than 24 hours before the webinar are not eligible for a refund.

    To cancel, contact Jacque Tyrrell at JT@myidealprogress.com or Rachael Britton at connect@breaking-limitations.com as soon as possible. We’re happy to work with you to address any concerns or issues.

    In the rare event that Ideal Progress or Breaking Limitations Therapy & Consultation LLC cancels a course, a full refund will be issued.

  • Yes, a recording of the live webinar will be available for you to watch for up to 60 days after the event. Access to the recording is provided through ThriveCart, where your purchase grants you timed access to the course materials, including the webinar replay. This allows you to review the content at your convenience within that 60-day window.

    Please note that after 60 days, access to the recording will expire automatically. If you have any questions about accessing the replay, feel free to contact us.

Continuing Education Program Information and Policies

About Us

At Ideal Progress, we believe in the impact continuing education can have on mental health—and in the value of lifelong learning for both professionals and the people they serve. As a small provider, I started creating continuing education opportunities to help connect, inspire, and grow with others who share this passion for learning and making a difference.

Live CE Webinars - Information and Policies

Registration for Live CE Webinars
To register for a live CE webinar course (synchronous distance learning event), complete a purchase through our CE listing page. Each listing will direct you to a check-out process. After purchase, a confirmation and virtual meeting link will immediately be emailed to the address you provide. Registration closes 1 hour prior to the event start time. Course handouts and access information will be emailed to you upon purchase. If you have any questions or concerns, you can email Jacque Tyrrell at JT@myidealprogress.com

Access a Live CE Webinar Course
To access or start a live CE webinar, complete a purchase in ThriveCart here. A confirmation and Zoom link will immediately be emailed to the address you provide.

If you do not see the email within a few minutes, please check your spam or promotions folder. On the day of the webinar, simply click the Zoom link in your confirmation email to join the session at the scheduled time. If you encounter any issues or do not receive your link, contact Jacque Tyrrell at JT@myidealprogress.com

Attendance, Completion Requirements & Certificates for Live CE Webinars
To be eligible for CE credit (CE hours), participants must log-in by the scheduled start time, attend the entire live course, and successfully complete any prerequisites (e.g., evaluation).  Ideal Progress and Breaking Limitations Therapy & Consultation LLC accurately documents attendance for all CE activities.  Ideal Progress and Breaking Limitations Therapy & Consultation LLC will not offer variable credit for partial attendance or participation. If you are having technical issues during a live webinar,  please attempt to rejoin the webinar or email  Jacque Tyrrell at JT@myidealprogress.com for assistance.

Course Materials
Individuals who attend a live CE webinar will have 60 days after the live course date to review course materials (e.g., slides, references, recordings).  Recordings from live CE webinars will be made available to those who attended the live CE webinar in its entirety.  Recordings are typically available within 10 days of an event.  

Accommodations
Ideal Progress and Breaking Limitations Therapy & Consultation LLC does not discriminate on the basis of disability in its programs, services, activities and employment practices.  We welcome requests for reasonable accommodations or modifications. Please contact us to request accommodations as soon as possible, preferably 10 business days before scheduled activities: Jacque Tyrrell at JT@myidealprogress.com

Grievances
Should you need to report a grievance, please fill out our grievance form here. This will ensure your concern is formally documented and addressed promptly. To read our grievance policy, scroll to the next section.

 

CANCELLATION AND REFUND POLICY FOR LIVE CE WEBINARS
Registrations may be cancelled up to 24 hours of the live event for a full refund, minus credit card fees. No refunds will be given for cancellations made after that point. Please contact Jacque Tyrrell at JT@myidealprogress.com with any concerns, and we will work with you to resolve any issues.

In the event of error or course cancellation by Ideal Progress or Breaking Limitations Therapy & Consultation LLC , refunds will be offered. 

Home Study CE Courses

Registration for Home Study CE Courses
To register for a home study (asynchronous) CE course, select your course from the CE page and complete the checkout process. Enrollment happens after checkout is complete.

Accessing a Home Study CE Course
After registration, course access information will be emailed to you. Please check your inbox for instructions on how to start and revisit the course.

Attendance, Completion & Certificates
We track attendance for all CE activities. To earn CE credit, participants must view the entire course and pass any quizzes (minimum 75%, or 70% for 10-question quizzes) within 60 days of registration. Partial completion does not qualify for partial credit.

Upon successful completion, a digital certificate will be emailed to you and will also be available for download via the link provided.

Course Materials
Access to course materials is available for 60 days following registration.

Accommodations
Ideal Progress does not discriminate based on disability and welcomes requests for reasonable accommodations. Please contact the Director of Continuing Education as early as possible—preferably at least 10 business days before your planned course start.

CANCELLATION AND REFUND POLICY FOR ON-DEMAND WEBINARS
All sales of on-demand, self-paced online courses are final. Once you have purchased and accessed the course materials in any manner, no refunds, credits, or exchanges will be issued.

Refunds will only be considered if the course has not been accessed. If you would like to request a refund, please contact us promptly at ce@idealprogress.com.

Grievance Policy and Procedure

Ideal Progress is committed to upholding the highest ethical standards set by our accrediting bodies. We ensure fairness and non-discrimination in all our promotions, program content, and how we treat every participant. The Director of Continuing Education, together with the CE Advisory Committee, oversees that these standards are consistently met.

While we work hard to provide a positive experience for everyone, sometimes issues come up that need attention. When that happens, the Director, staff, or a CE Advisory Committee member will step in to address and resolve the matter promptly.

Purpose
Ideal Progress ensures a fair, transparent process for addressing grievances related to continuing education (CE) offerings. This policy complies with Standard 7.2 of the ACE Handbook and applies to complaints about course content, instructors, facilities, refunds, certificates, or other CE-related issues.

Scope
This policy governs grievances for all CE courses and conferences offered by Ideal Progress. An upload of this policy is required for each individual course, except for conference sessions where the policy is included in the conference record.

Grievance Submission

  1. Written Submission: Grievances must be submitted via email to ce@idealprogress.com or by this form here:

    Include:

    • Complainant’s name and contact details

    • Course/conference title and date

    • Detailed description of the issue

Resolution Process

  1. Initial Review:

    • The CE Director and Social Work Consultant will review the grievance within 10 business days of receipt.

    • For social work-related grievances, the Social Work Consultant must be involved in all resolutions per ACE Standard 7.2

Documentation

  • All grievances and resolutions are documented and retained for three years.

  • Records are available for review by ASWB ACE upon request

Improvement

  • Grievance trends are shared with course developers to enhance future offerings.

Consultation:

  • If unresolved, the grievance is escalated to the CE Advisory Committee (if applicable) for further review within 30 business days.

Contact

Email: ce@idealprogress.com


CE Advisory Committee

Jacque Tyrrell, LCSW-C
Program Director, Social Work Consultant
jt@myidealprogress.com

Ceci Garrett, LICSW
Social Work Consultant
CE@myidealprogress.com or
ceci@cecigarrett.com

This policy complies with ACE Standard 7.2, ensuring the Social Work Consultant or Advisory Committee participates in resolving all social work-related grievances

External Reporting:

  • Complainants may submit unresolved grievances to the Association of Social Work Boards (ASWB) if dissatisfied with Ideal Progress’ resolution

Potential Conflicts of Interest

Ideal Progress is dedicated to identifying and addressing potential conflicts of interest in the planning, promotion, delivery, and evaluation of our continuing education programs. We have clear policies and procedures in place to manage these situations and ensure our educational activities are free from bias or undue influence.

Disclosure statements regarding any relevant financial relationships or affiliations are provided on each course’s informational page, alongside presenter details. This transparency allows participants to make informed decisions about the content and its sources.

If a potential conflict of interest is identified, it is reviewed and resolved by our team before the program is delivered, following best practices and accreditation standards

Online Security and Record Retention

Ideal Progress prioritizes your online security and privacy. We use secure platforms with password protection and cloud hosting that includes daily backups to safeguard your data. Access to participant records and course materials is limited to authorized staff only.

We retain course and participant records for at least seven years, securely stored and accessible only by the Director of Continuing Education and the CE Advisory Committee. Registered users can request their personal data or ask for it to be deleted, except where retention is legally required.